Privacy Policy

Welcome to TrustLine FM. We provide professional home maintenance and repair services across the UK. We respect your privacy and are committed to protecting your personal data.

This privacy policy explains how we collect, handle, store, and protect your personal information when you visit our website, contact us, or book a service.

1. Who We Are (Data Controller)

For the purpose of UK data protection law, [Insert Legal Company Name or Sole Trader Name] is the “Data Controller” of your personal information.

  • Company Registration Number (if applicable): [Insert No. or remove if sole trader]
  • Registered Business Address: [Insert Full Postal Address]
  • Email Address: [Insert Contact Email]
  • Phone Number: [Insert Contact Phone Number]

2. The Information We Collect About You

To book tradespeople, quote jobs, and carry out home maintenance safely, we need to collect specific details. This includes:

  • Identity Data: First name, last name, and title.
  • Contact Data: Your home/billing address, property address where work is required, email address, and phone numbers.
  • Financial Data: Bank account or payment card details (processed securely via our third-party payment gateways; we do not store raw card details).
  • Transaction Data: Details about payments to and from you, and details of services you have purchased from us.
  • Technical & Usage Data: Your IP address, browser type, time-zone settings, and how you interact with our website (collected via cookies)

Who We Share Your Data With?

We never sell your data. However, to complete our services, we share your data with trusted partners:

  • Subcontractors & Tradespeople: Gas Safe engineers, electricians, or independent contractors assigned to carry out work at your property. They only receive the details necessary to complete the job (name, contact number, and address).
  • Payment Processors: Secure third-party payment platforms (such as Stripe or PayPal).
  • Operational Software: Cloud-based booking systems, invoicing tools, and CRM systems used to manage our business schedules.
  • Regulatory Bodies: If required by law, or to verify safety certifications (e.g., Gas Safe Register, NICEIC).

All third parties are legally bound to respect the security of your personal data and treat it in accordance with the law.

Where Your Data is Stored & Data Security?

Your data is primarily stored on secure servers located within the UK or the European Economic Area (EEA). If any of our cloud software providers transfer data outside the UK/EEA, we ensure it is protected by legally approved safeguards (such as Standard Contractual Clauses).

We have put in place robust security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed in an unauthorized way.

6. How Long We Keep Your Data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for.

By UK tax law, we are required to keep basic information about our transactions, invoices, and customers (including Contact, Identity, and Financial Data) for 6 years after they cease being customers for tax and accounting purposes.

7. Your Legal Rights

Under UK data protection laws, you have rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you (Data Subject Access Request).
  • Correction: Request that we correct incomplete or inaccurate data.
  • Erasure (“Right to be forgotten”): Ask us to delete your personal data if there is no good reason for us to continue processing it.
  • Object/Restrict: Object to us processing your data where we rely on a “legitimate interest,” or ask us to suspend processing.
  • Withdraw Consent: Withdraw your consent at any time if we are relying on it to send you marketing materials.